While we strive to provide you with the best service in the industry, sometimes things don’t go as planned. If you choose to make a complaint to us, please call or email us at customerservice@quickcash.com.au
Telephone: 1300 271 902
We’ll reply to your complaint within 48 hours either requesting further information and/or setting out a process and timeframe to resolve it. We’ll also provide you regular updates so you know it is being acted on.
If you’re not satisfied with our proposed resolution, or it takes longer than 30 days, you may contact an independent external dispute resolution service, such as the Australian Financial Complaints Authority. Their processes are impartial, independent, and free to our customers.
You can contact AFCA via their website, www.afca.org.au, or call them directly on 1800 931 678.