Thank you for lodging your complaint.

You will receive an automated email confirming receipt. If you do not
receive an email from us please contact us by telephone.

We will then acknowledge your complaint, generally within one (1)
business day, and give you the details of how you can contact us
regarding your complaint.

The person responsible for dealing with your complaint will
commence their investigation and may require further details from
you. Upon completion of their investigation, we will contact you and
may, depending upon the circumstances, provide you with our
response.

Let’s Get Started

Select the option that applies to you

New Customer

Returning Customer

WARNING: Do you really need a loan today?*

It can be expensive to borrow small amounts of money and borrowing may not solve your money problems.

Check your options before you borrow:

For information about other options for managing bills and debts, ring 1800 007 007 from anywhere in Australia to talk to a free and independent financial counsellor.
Talk to your electricity, gas, phone or water provider to see if you can work out a payment plan.
If you are on Government benefits, ask if you can receive an advance from Centrelink: www.humanservice.gov.au/advancepayments

The Government’s MoneySmart website shows you how small amount loans work and suggests other options that may help you.

Target Market Determination

Our Loan products are tailored to the needs of our customers. The target market determinations (TMDs) describe the group of consumers that are likely to be suited to our Personal Loan products based on consumer needs and the key features of the product.

* This statement is an Australian Government requirement under the National Consumer Credit Protection Act 2009.